Everything we get asked most often. If your question is not here, email simonlaz2450@gmail.com or call (818) 489-6655 — we reply to every message within 1 business day, Monday to Friday, 9am–5pm Pacific.
How long will my order take to arrive?
Orders are dispatched within 1–2 business days. Standard shipping is free on every order, with no minimum spend, and takes 3–5 business days after dispatch — so most orders arrive within 4–7 business days of ordering. Express shipping is $15.00 and arrives 1–3 business days after dispatch. We currently ship within the United States only, including Alaska and Hawaii.
What is your return policy?
You may return most items within 30 days of delivery for a full refund. Items must be unused, in their original condition and in their original packaging. Email us with your order number and the reason for the return and we will reply within 1 business day with a return address and instructions. Please do not send anything back before contacting us — unauthorised returns cannot be processed.
If the item is faulty, damaged or incorrect, we pay the return shipping in full. For a change of mind, return shipping is paid by you. Approved refunds are issued to your original payment method within 5 business days of the return arriving; your bank may take a further 3–10 business days to show it.
How do I track my order?
You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Tracking can take up to 24 hours to become active with the carrier. Orders containing several items may arrive in more than one parcel and on different days — you are never charged extra for this. If your order has not arrived within 10 business days of dispatch, email us and we will investigate.
What if my item arrives damaged or faulty?
Email us within 7 days of delivery with photographs of the item and the packaging. We will send a replacement or issue a full refund — your choice — and you will not be asked to pay return shipping.
Can I cancel or change my order?
Yes, free of charge, any time before it ships. Most orders ship within 1–2 business days, so please contact us quickly. Once an order has shipped it falls under our returns policy instead.
How do I contact you, and how fast will you reply?
Email simonlaz2450@gmail.com or call (818) 489-6655, Monday to Friday, 9am–5pm Pacific Time. We reply to every message within 1 business day. Please include your order number if your message is about an existing order — it helps us answer you faster.
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